Privacy Policy


  1. Totally Entwined Group Limited (“the Company” “Totally Entwined Group”) is committed to ensuring that customers’ (“you” “your”) privacy is protected. This privacy policy explains how we intend to and will use the data we collect about you on,, (“the Websites”), how you can instruct us if you prefer to limit the use of that data and the procedures that we have in place to safeguard your privacy.

  2. The information we collect and how we use it
    1. New Customer registration When you first visit the Website, before you can place an order you would be required to register as a member. During this registration we collect personal data including your name, postal address, e-mail address and telephone number (“Customer Information”). 

      We gather Customer Information to allow us to process your orders, and to collect payment when required. The relevant data is then used by us to communicate with you on any matter relating to your order and use of the service. 

      Customer Information will be stored on our servers in a database for the duration of your registration, after which time they will be archived and kept for six years in line with the Statute of Limitations Act. 

      We do not store debit/credit card details and each time you place an order you would be prompted to enter your payment details. 

      We will not share this information with any third party except where required to do so by law. 

      By registering on our Website you are consenting to the use of your data by the Company.

    2. Use and Disclosure by the Company 

      The Company may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the Websites and our services. These statistics are to examine trends - not individual site usage and as such will not include information that can be used to identify you as an individual.  

  3. Use of Cookies 

    The use of cookies is common in the computer industry. We use cookies in two ways: With most web browsers it is possible to configure your Internet browser so that it can refuse new cookies, prompt you to accept a cookie or disable cookies altogether. How you do this will depend on the Internet browser you use (for example Internet Explorer 5, Netscape etc). By refusing to accept Totally Entwined Group cookies our Websites will not operate correctly. For further details on cookies we recommend that you visit
    1. per-session cookies - these are used while you are logged on to the website to help us monitor traffic through the website and do not store any personal information; and
    2. auto logon cookies - these store some personal data in order to allow you to log on automatically when you visit the Websites.

  4. How we protect your information 

    The Internet is not a secure medium. However security and controls are built into the Websites to offer you a greater degree of protection. 

    We also keep your data confidential subject to the purpose for which the details were collected. The internal procedures of the Data Controller cover the storage, access and disclosure of your data.

  5. Sale of business 

    If the Company is sold or integrated with another business your data may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

  6. Updating Your Details 

    If any of the data that you have provided to the Company changes, for example if you change your e-mail address, name or address, please let us know the correct details by sending an e-mail to [].

  7. Your Consent 

    By submitting your data you consent to the use of your data as set out in this policy and as set out in the Websites' Terms and Conditions. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the Websites, so that you may be kept informed of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes. 

    Owing to the global nature of the Internet infrastructure, the data you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. By submitting your data you consent to these transfers.

This Privacy Policy was last updated in January 2016

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